Are you passionate about what you do?

Looking for an energetic person to identify sales, pitch goods or services to new clients and maintain a good working relationship with new contacts.

• An acquisition role – needs to acquire new customers.
• To take more business from existing clients.
• Converting inquiries to potential leads and then to business.
• Actively seek out new sales opportunities through networking and social media.
• Set up meetings with potential clients and understand their day to day operational issues and give solutions.
• Prepare and deliver appropriate presentations on products/services.
• Update knowledge of self for preparing proposals.
• Negotiate/ close deals and hand over the customers to the support team.
• Collaborate with the team to achieve better results.
• Maintain and develop a good relationship with customers through personal contacts or meetings.
• Fluency in Hindi speaking will be an added advantage.
• GPS experience is preferable.

• Excellence in sales with a positive attitude and team player.
• A flair for establishing an instant rapport with clients.
• Good communication and negotiation skills.
• Dynamic, aggressive, result-oriented and a self-starter.
• Strong organizational and interpersonal skills.

Looking for an experienced customer support executive to provide customer service to the fullest satisfaction.

• Respond to calls, chats, email and messages and assigned tickets from users with agreed time limits
• Ability to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up until closure to ensure solution.
• Immediate liaison to provide product/services information and resolve any emerging problems faced by customers with accuracy and efficiency.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Record maintenance of all transactions and interactions with the customers.
• Possess excellent product knowledge to enhance customer support.
• Properly escalate unresolved issues to appropriate internal teams and ensure all issues are properly logged.
• Ensure excellent service standards and maintain high customer satisfaction.
• Prepare product or service reports by collecting and analyzing customer information.
• GPS experience is preferable.

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills.
• Should have a great customer handling skills with Patience.
• Able to handle unforeseen situations.
• Quick adaptability and ability to work under pressure.

Fluency in Hindi language and immediate joiner or with less than 30 days of notice period is preferred.

Job Description

Looking for a responsible field service engineer to meet the daily service maintenance and repair needs of the customers.

• Perform customer-site GPS equipment installation, maintenance, repair and corrective action activities.

• Manage all on site installations, repair, maintenance and test tasks.

• Follow all company’s procedure and protocols during product installation through guides, manuals and installation documents.

• Diagnose error or technical problems and determine proper troubleshoot techniques and document the issue.

• Communicate problems requiring Customer Support & Product Management action through clearly written reports, and assist in technical resolution of issues.

• Initial training will be provided.

• Variety of facilities available like Bus pass for transportation, food allowance, Incentives, bonus, etc.

Skills Required:

• Possessing excellent mechanical skill.

• Ability to work alone or in a team.

• Willing to travel frequently.

• Good interpersonal skills.

• Ability to adapt changing work schedules.

Benefits:

• Provident Fund

Schedule:

• Morning shift

Supplemental pay types:

• Performance bonus

Responsibilities

•  Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value.
• Make sure the customer database is correctly segmented in order to target marketing activities appropriately.
  * Oversee CRM data governance which will include:
  1) Data standards
  2) Data audit
  3) Data structures
  4) User access rights
  5) Reporting
•  Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams.
•  Update and maintain stakeholder records within the CRM system.
• Own the responsibility for retention campaigns, right from conceptualization to analysis. This will include idea generation, proposal preparation, overseeing the production process, and execution.
• Ensure the CRM system provides an effective sales funnel
•  Analyze market reports to determine what kind of marketing trends the business should respond.
•  Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology

Benefits:

• Provident Fund

Schedule:

• Morning shift

Supplemental pay types:

• Performance bonus