Why do fleet managers want to have a concern about driver satisfaction? Yes, Fleet managers or owners matter driver satisfaction; why is it so?
Because drivers play a most vital role in a trucking business. Today more than 60% of freight transportation depends on the road, and those transportations are entirely dependent on the drivers, but industry experts estimated a tremendous amount of truck driver shortage.
In today’s world, the difficulties of a truck driving job are enormous. So, it is an essential task for fleet managers or owners to ensure their driver’s satisfaction.
Here are a few tips to follow to boost retention and ensure your drivers stay satisfied.
1. Address Your Driver’s Voice
The easy way to boost retention improve driver satisfaction is to listen to them. If you listen to your drivers, it will improve your driver’s interest in their job. Also, your driver feedback/opinion should be considered as a piece of information. For most of the logistics problems, drivers have solutions unknowingly. So, make open conversations with your drivers frequently and make use of their feedback to improve the driver’s real-time experience in a materialistic way.
No best plan will work if you don’t implement the plan in the right way. So, build a process in your organization to consider strategies and review your driver’s opinion to implement in real-time. Also, appreciate and show your drivers how their opinion turns into a valuable solution to boost their retention and satisfaction.
2. Make Them Understand, What Is Telematics?
Fleet managers or owners need to change this mindset in drivers because the trust issues destroy the driver’s complete satisfaction over the organization.
Educate your drivers about telematics and make them understand how telematics helps drivers. Telematics helps drivers by providing safety over theft burglary issues, helps you to take steps against false allegations, and creates awareness over their driving behavior. Overall, telematics promotes safe driving to the drivers. As a fleet manager or owner, you should educate your drivers about the usage of telematics.
3. Provide Proper Salary
Have a robust salary policy and provide your driver a proper salary on time. Providing a correct salary not only improves satisfaction over the work but also minimizes internal theft activities. Drivers are a part of most of the theft activities just to gain a penny in their pocket. Therefore, understand and provide a decent amount of time to your drivers. It will minimize internal theft activities conducted by drivers, and it helps to improve driver satisfaction.
4. Tell Them To Have Breaks In Between Trips
Distracted driving is considered the main cause of major road accidents is cognitive distractions like dreaming. Most of the drivers do heavy-duty by attending back-to-back trips without sleeping; thinking about something unnecessary while driving leads you to the worst accidents.
Say your drivers have to break in between trips to avoid cognitive distraction; also, it creates a healthy relationship between you and your driver, which gains driver retention.
5. Reward Your Drivers
Have a reward system in your organization. You may wonder what this reward system brings to your organization, or it’s a waste of money. But, a person who wants to be successful in his fleet business will never think like that.
Rewarding your driver for every small achievement triggers him to achieve continuously. Therefore, this practice brings huge benefits to both organization and fleet; this type of practice also helps minimize the drivers’ internal theft activities.
Have proper policies and training programs for your drivers in your organization that help drivers work on track and create a safe work culture. This helps to satisfy both the organization’s and drivers’ expectations.
A safe and friendly workplace is always considered a happy workplace.