[yith_faq search_box="on" category_filters="on" style="accordion" show_icon="right" icon="FontAwesome:caret-down"]
  • Account Related
  • Organization
  • SIM Tracking
  • My Locations
  • My Drivers
  • Trip related
How to change password for my account?
  • After login, click owner option below the company name
  • Click 'Change Password' option
  • Enter the current password & new password
  • Now the password changed successfully
I forgot password for my account
  • Click 'Forgot Password?' link in the login page
  • Enter the registered email id & click Send mail button to get the reset link
  • Go to the registered email and click the reset link
  • Enter the new and confirm password
  • Now the password is successfully reset
How to sign up or login with mobile number?
  • Click Mobile button in the login page & enter the mobile number
  • One Time Password will receive to the entered mobile number
  • Registration page displays for new users
  • Fill the form with details and click register button
How to create account with email & password?
  • Click signup link in the login page
  • Enter the details in the form
  • Click register button
  • Activate the account using the link sent to the registered email
How to register a fleet owner account using Gmail?
  • Click Google button in the login page & enter the Gmail and its password
  • Registration page displays for new users
  • Fill the form with details and click register button
What is the role of a manager user ?

Manager can do every role of an account owner except buying of SIM credits

What’s the role of a member in someone’s organization?

The member user can be able to view the details of plan, vehicle information etc.

I am a member of someone’s organization; Can I able to create a plan to that organization?

No, if you are a member to someone's organization then you can be able to view the plan details but no edit rights

What is Switch Organization?

If any organization is assigned to you, then you may switch to that account using switch option from the drop down menu on top right corner near logout menu

Can I able to leave from the organization assigned to me?

Yes, you can be able to leave the organization using leave button whenever you wish

What is Assigned Organization?

Has the access of using other fleet owner's account in member or manager role once you are invited

Can I able to remove the invited fleet owner?

Yes, you can be able to remove the fleet owner that you are invited

What is ‘My Organization’?

Organizations created by Fleet owners or managers are fall under the category of My Organization

How to create organization?

Login and navigate to Organization side menu and click '+' icon to create a new organization

What is the purpose of Organization?

Fleet owner needs to handle multiple things at a time such as drivers, locations for the fleet trips, fleet managers and members etc., for that, we need some platform to meet those things in a user-friendly manner. So, we are maintaining Organization for that purpose

What is the use of this SIM tracking process?
  • For any driver type, SIM tracking is used to track the vehicle for location updates.
  • Sometimes, even smart driver cannot be able to update the status and location due to network or some other issues
How to buy additional pings?

Using buy credits option, fleet operator can buy the pings for tracking purpose

What happens when all the available pings are empty?

Fleet operator cannot able to use the sim tracking mode with the driver's mobile number due to lack of pings

What is SIM Tracking?

To track the vehicle for the current running plan with the help of driver's mobile number

Do created locations are applicable only for this organization?

Yes, created locations can be able to use for the plan of current organization only

Can I able to delete / inactive location while the location is included in a plan?

If a location is mentioned in a trip or any other transaction data then it can’t be deleted

What is the use of Active/Inactive?

Active locations will display in the list while creating plan and inactive locations will not display in the list

What is the use of adding locations?
  • While create plan fleet operator needs to select or enter the location
  • If user add location in location list, this will display under location field as list for selection
How to add Location?
  • Navigate to My Locations list and click Add location button
  • Fill the form and submit it
  • Now location is added successfully
Can a fleet operator change smart driver to usual driver in plan after trip starts?

Yes, after trip starts smart driver can be changed to usual driver due to any emergency or business reasons

App installed but why it is still showing as usual driver?

Driver needs to be registered after installation; then only the driver is considered as smart driver

What is the purpose of invite button?

When the driver has no DRS app then fleet operator send invite link using this option to install the application

What to do with the initiate link?

To track a driver using mobile number, SIM consent option should be enabled using this initiate link

How to differentiate smart driver & usual driver?
  • Smart driver can be able to update the vehicle status through DRS application
  • Usual driver don't have smart phone or having lack of knowledge on using DRS app
  •  
How to add a driver number to my drivers list?
  • Navigate to My drivers menu and click add new driver button
  • Fill the driver's details and submit the form
  • Now the driver is added to your list
What is Force Handover?

Without the current driver’s action, fleet operator can force handover the vehicle to manager or driver

What is Handover?

During a plan is in progress due to some reason the vehicle may be handover to the manager or to a driver is called handover

What is Extended plan?

The plan which is created after driver completed his previous plan and the vehicle is with him now. This is called extended plan

What is Upcoming plan?
  • Navigate to view plan screen once trip started
  • Click create plan tab and submit the form after filling all the details
  • Once the current plan is completed automatically the next created plan will be displayed in driver’s dashboard
How to track the vehicle with SIM consent?
  • To track the vehicle with SIM consent mode, initiate SIM consent tracking using initiate button
  • Driver will receive a message and he needs to reply with yes option
  • Then SIM tracking will start
What is trip and plan?

If a plan is from Chennai to Mumbai & if there are 2 drivers then one driver will drive from Chennai to Bangalore; For that driver it’s a trip but overall from Chennai to Mumbai is a plan

Accounts related
Organization
SIM Tracking
My Location
My Driver
Trip related

Accounts related

  • How to register a fleet owner account using Gmail?

    • Click Google button in the login page & enter the Gmail and its password
    • Registration page displays for new users
    • Fill the form with details and click register button

  • How to create account with email & password?

    • Click signup link in the login page
    • Enter the details in the form
    • Click register button
    • Activate the account using the link sent to the registered email

  • How to Login with email & Password?

    • Click Mobile button in the login page & enter the mobile number
    • One Time Password will receive to the entered mobile number
    • Registration page displays for new users
    • Fill the form with details and click register button

  • I forgot password for my account

    • Click 'Forgot Password?' link in the login page
    • Enter the registered email id & click Send mail button to get the reset link
    • Go to the registered email and click the reset link 
    • Enter the new and confirm password
    • Now the password is successfully reset

  • How to change password for my account?

    • After login, click owner option below the company name
    • Click 'Change Password' option
    • Enter the current password & new password
    • Now the password changed successfully

    • Organization

  • What’s the purpose of Organization

    Fleet owner needs to handle multiple things at a time such as drivers, locations for the fleet trips, fleet managers and members etc., for that, we need some platform to meet those things in a user-friendly manner. So, we are maintaining Organization for that purpose

  • How to create organization?

    Login and navigate to Organization side menu and click '+' icon to create a new organization

  • What is 'My Organization'?

    Organizations created by Fleet owners or managers are fall under the category of My Organization

  • Can I able to remove the invited fleet owner?

    Yes, you can be able to remove the fleet owner that you are invited

  • What is Assigned Organization?

    Has the access of using other fleet owner's account in member or manager role once you are invited

  • Can I able to leave from the organization assigned to me?

    Yes, you can be able to leave the organization using leave button whenever you wish

  • What Switch Organization ?

    If any organization is assigned to you, then you may switch to that account using switch option from the drop down menu on top right corner near logout menu

  • I am a member of someone's organization; Can I able to create a plan to that organization?

    No, if you are a member to someone's organization then you can be able to view the plan details but no edit rights

  • What's the role of a member in someone's organization?

    The member user can be able to view the details of plan, vehicle information etc.

  • What’s the role of a manager user?

    Manager can do every role of an account owner except buying of SIM credits

    • SIM tracking

  • what is sim tracking?

    To track the vehicle for the current running plan with the help of driver's mobile number

  • What happens when all the available pings are empty?

    Fleet operator cannot able to use the SIM tracking mode with the driver's mobile number due to lack of pings

  • How to buy additional pings?

    Using buy credits option, fleet operator can buy the pings for tracking purpose

  • What is the use of this SIM tracking process?

    • For any driver type, SIM tracking is used to track the vehicle for location updates.
    • Sometimes, even smart driver cannot be able to update the status and location due to network or some other issues

  • What is automatic / manual mode tracking?

    • Automatic – Trip will be start tracking when pickup time is reached
    • Manual – Trip will be started and stopped when click start / stop button by fleet operator

  • What are the procedures to do SIM tracking with both smart and usual?

    • For both type of drivers, SIM tracking can be done using same process. Initiate SIM consent and driver should approve for the consent message
    • When tracking mode is selected as SIM consent in Plan, then the trip will be tracked in automatic or manual mode

    • My location

  • How to add Location?

    • Navigate to My Locations list and click Add location button
    • Fill the form and submit it
    • Now location is added successfully

     

  • What is the use of adding locations?

    • While create plan fleet operator needs to select or enter the location
    • If user add location in location list, this will display under location field as list for selection

     

  • What is the use of Active/Inactive?

    Active locations will display in the list while creating plan and inactive locations will not display in the list

  • Can I able to delete / inactive location while the location is included in a plan?

    If a location is mentioned in a trip or any other transaction data then it can’t be deleted

  • Do created locations are applicable only for this organization?

    Yes, created locations can be able to use for the plan of current organization only

    • My driver

  • How to add a driver number to my drivers list?

    • Navigate to My drivers menu and click add new driver button
    • Fill the driver's details and submit the form-
    • Now the driver is added to your list

  • How to differentiate smart driver & usual driver?

    • Smart driver can be able to update the vehicle status through DRS application
    • Usual driver don't have smart phone or having lack of knowledge on using DRS app

  • What to do with the initiate link?

    To track a driver using mobile number, SIM consent option should be enabled using this initiate link

  • What is the purpose of invite button?

    When the driver has no DRS app then fleet operator send invite link using this option to install the application

  • App installed but why it is still showing as usual driver?

    Driver needs to be registered after installation; then only the driver is considered as smart driver

  • What are the different driver icons in Drivers list?

    Drivers list has 3 types; Usual driver(Blue colour), Smart driver with app (Violet colour) & Smart driver without app (Grey colour) 

  • Can a fleet operator change smart driver to usual driver in plan after trip starts?

    Yes, after trip starts smart driver can be changed to usual driver due to any emergency or business reasons

  • What type of drivers available for plan?

    In plan, there are only 2 types of drivers smart driver and usual driver (smart driver without app is considered as usual driver in plan)

  • Can I change the driver number or name in edit option?

    No, you can change the driver type and SIM provider alone in edit option

  • Can I able to remove driver in drivers list?

    • If driver is assigned for the plan, then you cannot remove the driver from list
    • If driver not assigned for plan then you can be able to remove using delete icon

  • What is the use of favourite (star) icon?

    You can be able to add the driver as favourite / non-favourite list

    • Trip related

  • What is trip planning?

    Trip planning is the process of assigning or scheduling a trip to a driver. While scheduling a trip,
    you can plan every detail like vehicle type for a particular trip, vehicle pickup location, pickup
    timing, loading location, and unloading location. While planning a trip, you can also know about
    idle drivers, the number of drivers on the trip, the number of idle vehicles, and vehicles used on
    the trip.

  • How to create a trip plan?

    • Land to the trip plans page.
    • Choose create plan option for a vehicle that is not assigned with any plans previously.
    • Now create a plan for the chosen vehicle by specifying the name of the plan, tracking mode(either SIM consent tracking or GPS device tracking), driver mode (either single driver for the tripor multi-driver), assign the driver, vehicle pickup & drop location, loading & unloading locations,and date & time for the plan.
    • After creating the plan successfully, the specified plan’s details will be reflected on the DRS

    application.

  • How to view a scheduled plan?

    Once a trip plan is created and submitted successfully with all the mandatory details, you can
    view the plan for a particular trip on the trip plan page by clicking the view plan tab. You can also
    view the scheduled trip with status like pending, accepted, moving to loading point, moving to
    unloading point, and trip completed. Also, you can share the scheduled trip with any email-id if
    needed.

  • Why is the driver status displayed as accepted when there is no plan or after completing the trip?

    The vehicle is still with the driver even after completing the scheduled trip, or there is no
    scheduled plan for the driver, so his status will be displayed as accepted.

  • How to track your vehicle with the SIM consent tracking option?

    • To track a vehicle with SIM consent mode, select the SIM consent option in tracking mode.
    • After selecting the option, a message from FleetOS will be initiated to the driver's mobile number,to which he should reply with a YES message.
    • After replying to this message, the driver’s mobile number will be tracked.

  • What is the Upcoming plan?

    An upcoming plan is created for the drivers who are already allotted on a trip. After completing
    the current trip automatically, the details for the upcoming or second trip will be displayed in
    Driver’s DRS application.

  • How to create an Upcoming plan or next plan?

    • To create an upcoming plan or next plan, navigate the view plan page and select the next plan
      tab.
    • In that, create the next plan for the same driver with all mandatory details.
    • When the driver finishes his current plan automatically, upcoming plan details are shown to him in

    the DRS application, and he can proceed with his upcoming plan.

  • What is an Extended plan?

    A driver has completed his current plan and is waiting for the next plan to be assigned to him, and we assign that driver with the next plan. This is called the extended version of a plan.

  • What is the use of the Handover tab on the view page?

    If the driver is unable to continue his current plan due to reasons, in this situation Fleet owner or
    admin can handover the plan and vehicle to another driver.

  • What is the use of the Handover tab on the view page?

    If the driver is unable to continue his current plan due to reasons, in this situation Fleet owner or
    admin can handover the plan and vehicle to another driver.

  • How to handover the vehicle to another driver?

    • View the scheduled plan you want to handover and click on the handover tab.
    • Change the driver anime in the assigned driver field.
    • Enter the pickup location and time for the new driver and handover the vehicle to the new driver.

  • How to handover the vehicle to a manager?

    • Select the trip plan you want to handover and move to the handover tab.
    • In this screen, select the handover mode as manager.
    • In addition to specifying pickup location and time, we also need to specify the contact person
      number.
    • After completing these procedures, the vehicle can be handed over successfully to the manager.

  • What is Force Handover?

    If a driver is unable to continue in the plan which is in progress, without the driver's concern fleet
    owner can directly handover the vehicle to another driver. This feature is called force handover,
    which is provided in the handover tab.

    • Get in touch